Making Money with Donor Newsletters
The How-to Guide to Extraordinary Results
By Tom Ahern, pp. 166
From the Foreword by Roger Craver:
Making Money with Donor Newsletters rediscovers and reveals how, what, and why a 3000 year-old technology – words and pictures on paper -- can unlock a treasure trove of contributions and donor loyalty most nonprofits only dream of.
This book is long overdue. Donor acquisition costs are at an all-time high. Donor retention rates are at an all-time low. Why? Because a donor’s giving behavior depends on the attitude of that donor towards your charity. Whether that attitude is positive or negative is determined by the actions your organization itself takes.
There is no action a fundraiser can take that is more essential or profitable than making certain the donor knows how important and wonderful she or he is. And there’s no communications vehicle as powerfully suited for this task than the simple, well-written four-page paper newsletter. Not digital. Not slick. Not focused on the ego of the organization. It’s not about you. It’s all about the donor.
Making Money with Donor Newsletters will help you transform your current newsletter into a money machine -- some charities that have followed this advice have improved income by 1000 percent! More importantly it will guide you in transforming your organization from a ho-hum ‘corporate-focused’ entity into a distinctive and thriving ‘donor-focused’ powerhouse.
Making Money from Donor Newsletters is not a theoretical work. Every chapter is jam-packed with ‘how to’ illustrations and guidance. You’ll discover that none of the skills required is difficult to master. If you can write a letter to your mother or your kid at camp you have it within you to write a dynamite donor newsletter.
Table of Contents
Part 1: The Breakthrough
The secret to success
Delivering joy: the true purpose of a donor newsletter
A word on donor (dis)loyalty
Where the real money is (hint: not in acquisition)
Better customer service equals increased donor loyalty
The Domain Formula
The “Gillette Miracle”: how a hospital foundation increased giving to its newsletter by 1000 percent
Which are you doing: corporate communications or donor communications?
Part 2: How Newsletters Fit In
Following in the footsteps of your message
The research and the reality
You are an intrusion
E-newsletters: What are they good for?
Email subject lines
Part 3: Techniques
These nine “fatal flaws” kill response
Fatal flaw #1: Failing the “you” test
Fatal flaw #2: Lack of emotional triggers
An irresistible emotional trigger: flattery
Fatal flaw #9: Bad headlines
A model headline
How to write great headlines
What is “news”?
Making news out of thin air
“Just add water” article ideas
What a front page is for
The “Inverted Pyramid”
Most people skim, few read deep
Pull quotes bring your buried treasures to life
The AP formula for captions
Elements of a skimmable page
What Wheildon discovered (and Gutenberg didn’t)
Long articles? Don’t bother
Lower the grade level of your writing
Donors are “staggeringly ignorant” and that’s a good thing, by the way
Anecdotes vs. Stats: Which raises more money?
The human brain craves anecdotes
Don’t hog the credit
What donors really care about.
How often should we mail?
An easy alternative: The Newsy-letter
The High Noon checklist
This article is excerpted from Tom Ahern's book Making Money with Donor Newsletters, ©Emerson & Church, Publishers. To obtain reprint permission, please call 508-359-0019 or email us.
Let’s tear down some barriers.
1) We did a newsletter before. It didn’t work for us. This conclusion implies that some organizations just aren’t “good newsletter material,” when in fact most newsletters fail for a few obvious reasons which you’ll learn about in this book.
2) I’m a fundraiser, not a journalist. You don’t have to be a great writer to create a great charity newsletter. Honest: this book is NOT about turning you into a journalist. You have better ways to spend your time.
Paradoxically enough, your newsletter isn’t about getting people to read your articles. Your newsletter is actually about delivering joy to your donors repeatedly . . . and as fast as possible. You can swiftly accomplish that profitable feat in a handful of headlines. Why? Because research shows that most “readers” never venture far past the headlines, even in Pulitzer-winning newspapers. Mothball your “writer’s block” anxieties. You don’t need to write exquisite articles. You will need to learn how to write a competent headline. But that’s about it. And it’s an easily acquired skill.
3) I have other priorities. I hear you: my to-do list always outpaces my workday. So the question becomes (especially in a small or one-person fundraising shop): Is a newsletter worth making time for? Should it be a top priority or an also-ran? Well, that depends. If your organization believes (as I do, because I’ve seen the proof repeatedly) that donor-centricity is the surest route to increased income and retention, then you need a tool to help you nurture relationships with all your donors—not just those lucky few you can reach one on one. The proper tool for mass cultivation is the donor newsletter. It affords you an efficient way to speak to your entire donor base on a regular basis.
4) I don’t have any stories. “There are eight million stories in the Naked City. This has been one of them,” the narrator intoned at the close of each episode. Naked City was one of the first TV crime dramas, set in New York City. They knew they’d never run out of stories. You have that kind of abundance at your fingertips, too. You just have to look for it—or, even better, train your colleagues to search it out for you.
At Health Care for the Homeless (Baltimore), the director of development makes a practice of regularly trolling the front-line staff for true-life stories. The fundraiser also educated the social workers there about the financial good it does the agency to have great stories to tell. As a result, social workers have become eager “story gatherers.” You’re not asking them to write up polished 500-word summaries, either. You’re asking them to pop 50 rough words into an email.
5) I’m not a designer. You don’t have to be. Even the most graphically challenged can send out a simple (yet soul-satisfying) “newsyletter” to donors. It’s nothing more than a Word document. Trust me: if you can write any kind of letter (to your son at camp?), then you can write a successful newsy-letter.
6) I can’t justify it to my boss. Look: the financial hurdle for newsletters is really low. If you break even—if you bring in enough gifts to cover your postage and printing—then you’re already beating the odds. Donor newsletters aren’t about current income, after all (though they can produce miracles in that department). Donor newsletters are about retaining donors for the long haul.